Overall The Orders Are Processed Within 1-2 Working Days For Available Products.Your Order Will Be Shipped From The Warehouse Closest To Your Delivery Address. Usually The Warehouse Will Ship The Package For You Within One Business Day After The Order Is Placed, After That You Will Be Notified By Email With The Tracking Code Of The Package. Please Pay Attention To The Email In The Mailbox Where You Placed Your Order.If The Order Is Shipped From One Of Our Warehouses In The Us, Uk, Or Germany, It Typically Takes 3 To 5 Business Days. Orders Shipped From Our Warehouse In China Generally Take 8 To 30 Business Days With Standard Registered Airmail, Or 3 To 8 Business Days With Expedited Dhl Shipping.These Are Estimated Times, And The Actual Delivery Time May Be Affected By Various Unforeseen Factors.

The Tracking Information May Not Updated Until The Package Arrives At Your Local Distribution Center.Since Many Packages Reach One Place (E.G. A Transit Country Or Region, An Exchange Office) Simultaneously, It Takes Time To Line Up For The Customs To Check And Release The Packages Batch By Batch According To Respective Arrival Dates.You Can Track The Latest Information About Your Package At This Link.

Please Email Mingdaln Official Customer Service At: mingdaln@163.com For The Contact Information To Contact Your Local Shipping Carrier To Retrieve Your Package.When Placing An Order, Please Provide A Complete And Correct Delivery Address, Including The Name Of The Recipient, Company Name, Flat Number, Floor Number, Street Name, And Valid Phone Number. Mingdaln Will Not Be Responsible For Any Lost Package Due To The Incorrect Delivery Address Provided.

In General, An Order Will Be Processed Within 1. To 2 Working Days.If You Want To Modify Or Cancel It, Please Email Us At: mingdaln@163.com As Soon As Possible.Please Note That Once An Order Has Been Delivered, Only Can It Be Returned Rather Than Canceled. Therefore, Address Changes And Cancellations Are Not Guaranteed, Depending On The Actual Situation.

The Shipping Fee Depends On The Weight Of The Product, The Origin, The Destination, The Shipping Method And Warehouses, And Other Considerations. Detailed Pricing Information Is Visible When Placing An Order. Free Shipping Is Available On Orders Over $59.99. For More Details About Shipping Fees, Please Refer To Our Shipping Policy.

In Order For Your Order To Be Delivered Smoothly, Please Make Sure To Enter Your Full Name, Accurate Shipping Address, Email Address, And The Recipient's Phone Number When Placing Your Order.

We Currently Do Not Support Cash On Delivery (Cod).

Taxes May Apply To Imported Goods/Services And Is Regulated By The Country's Law. Mingdaln Is Not Responsible For Any Tax Invoice Charged On Its Products. Shipping Rates Are Estimates And May Depend On Different Policies And Tax Rates Applied Per Country. Please Contact Local Customs For Clarity And Information.If The Package Cannot Be Delivered Or Returned Normally Because The Buyer Does Not Cooperate With Customs Clearance/Payment Of Customs Duties, Refund Won't Be Processed If The Buyer Doesn’T Complete Customs. Buyers Can Neither Receive The Product Nor Refund Finally.

The Mingdaln Smartwatches, With An Ip68 Water Resistance Rating, Are Suitable For Everyday Water Activities Such As Washing Hands, Getting Caught In The Rain, And Shallow Water Activities Like Swimming In A Pool Or At The Beach. However, Please Do Not Wear Any Mingdaln Smartwatch During Hot Showers.

Sports That Support Gps Include: Outdoor Running, Outdoor Walking, Outdoor Cycling, Mountain Climbing, Cross-Country Skiing, Trail Running, And Snowboarding.

The Gps Chip Built Into The Watch Can Receive Signals From Multiple Satellites Simultaneously. It Determines The Location Of The Watch By Calculating The Signal Propagation Time And Satellite Positions.

For Best Performance, The Gps Function Should Be Used In An Open Area To Ensure Adequate Satellite Signal Reception. Gps Signals May Be Interfered Or Unstable In Places With Significant Obstacles (Such As Tall Buildings, Valleys, Or Forests).

In Addition, Using The Gps Function Consumes More Battery Power, So It Is Important To Monitor Battery Life During Extended Use.

In Ideal Conditions, The Bluetooth Connection Distance Between The Watch And The Phone Can Reach Up To 10 Meters, As Long As There Are No Obstructions In Between.

First, Make Sure You Follow The Instructions In Your User Manual.
Or You Can Try:
Remove All Bluetooth Devices From Your Phone, Then Restart Your Phone And Watch/Bracelet, Then Re-Pair.
Reset The Watch/Bracelet. Then Remove And Reinstall Compatible Apps.
Switch To Another Mobile Device To Re-Pair The Watch/Bracelet.

Please make sure that there is no obstruction between the watch and the cell phone, the human body or metal jewelry worn, etc. will also affect the stability of the Bluetooth connection, also
It may be related to too many Bluetooth devices connected to the cell phone.

You can try to uninstall all Bluetooth devices on your cell phone, restart your cell phone and watch, and then re-pair them.

Or try to use other mobile devices to pair with the watch again and observe the connection situation.

Fast Battery Consumption Is Also Related To User Settings. For Example, Enabling The Aod Mode And Gps Tracking And Playing Audio On Your Watch/Band Will Drain The Battery Quickly.
You Can Reduce The Screen Brightness And Adjust The Screen Timeout To Five Seconds.
Turn Off 24-Hour Heart Rate Monitoring (If Possible) And Other Unnecessary Notifications.

1. Make sure that in the notification reminder interface of the app, the apps that need to be reminded are checked to turn on the function.
2. Check whether the device Do Not Disturb mode is on. (Some devices have this function.)
3. Find the right to use the notification of the App that needs to be reminded in the system settings of the cell phone and allow the notification.
4. When there is a message, make sure there is an app message box popping up in the notification bar of your phone.
5. The phone and message push function requires the phone to keep Bluetooth on all the time, please do not turn off the Bluetooth of the phone.
6. If this happens to iPhone, please check whether the Bluetooth of your phone has been paired with the device (in the system Bluetooth device, there is an exclamation mark after the name of the corresponding device).
7. Android phones, check whether the app to open the “cell phone notification right comic”, and authorize all the permissions of the MINGDALN fit, if you have updated the app, you need to do once again to close/open the MINGDALN.

Although The Heart Rate Monitoring Function Of The Watch Can Provide A Certain Amount Of Heart Rate Data, The Accuracy Of The Heart Rate Monitoring May Have Some Errors Due To Individual Differences And Environmental Factors.
1. Neither Too Loose Nor Too Tight, Please Wear The Watch/Strap Correctly. The Watch/Strap Should Be Worn On The Outside Of The Wrist And Above The Wrist Bone.
2. Make Sure The Software On The Watch/Band Is Up-To-Date. Open The Compatible Application On The Watch/Band To Update The Firmware.
3. Keep The Optical Heart Rate Sensor Clean. It Is Recommended To Clean The Sensor On The Back Of The Watch With An Alcohol Wipe After Each Workout. If You Use Sunscreen, Lotion, Or Insect Repellent, Remember To Clean It More Thoroughly.

1. Do Not Wear The Watch Too Tightly Or Too Loosely.
2. Please Ensure The Back Sensor Of The Watch Is In Contact With Your Skin; You Can Use An Alcohol Wipe To Clean It.
3. If The Above Steps Do Not Resolve The Issue, Please Check If The Heart Rate Readings Are Normal. If The Watch Is Unable To Record Heart Rate, Please Contact Us At mingdaln@163.com

You Can Enable And Adjust The Strength Of The Sound/Vibration By Swiping Left On The Home Screen And Going To Settings > Sound & Vibration.
Note: When You Need To Use The Sound And Vibration Function, Please Turn Off The Do Not Disturb Mode Of The Watch.

The Watch Will Not Turn On If It Is Out Of Power. Please Make Sure The Battery Is Sufficient.
1. Please Check If The Problem Is On The Charging Base First. You Can Use A Different Household Socket And Usb Port To Connect The Charging Base.
2. Place The Watch On The Magnetic Charging Dock And Press And Hold The Power Button For 10 Seconds To See If It Restarts. If The Watch Has Been Out Of Battery For A Long Time, Charge It For Half An Hour Before Attempting To Power It On.

Mingdaln Provides Our Global Users With A Two-Year Warranty From The Date Of Purchase, For Detailed Warranty Coverage And Terms, Please See Our Warranty Policy.

For Warranty Service, Please Contact Mingdaln's Official Customer Service Team At mingdaln@163.com And Provide Us With The Following Information So That We Can Provide You With Targeted After-Sales Service: Screenshot Of The Order Or Order Number/Description Of The Problem/Video/Watch Model.

You Can Email mingdaln@163.com. When Seeking After-Sales Service, Please Provide A Description Of The Problem, Video, Phone System Model/Version, Watch Version, And Order Info Screenshots.

How Can I Check What Version My Watch Is:
Open Your Watch, Find [Settings], And Then Tap [About]. Find [Version], And Send The Version Number To Us..

mingdaln offers a 7-day satisfaction guarantee return policy for items purchased through mingdaln.com. Customers can return items within 7 days of receipt if the item is in its original condition and includes all accessories and packaging. Returns may incur a 70% depreciation fee and the customer is responsible for shipping costs. Refunds will be processed within four weeks of receipt of the item. In addition, for items with quality issues, we also offer a 15-day easy exchange policy, allowing exchange for a different color or higher-priced product by paying the price difference. The exchange must also include all original parts in good condition. For long-term support, mingdaln offers a 2-year warranty for non-artificial damage. For more details, please read our Return and Refund Policy or contact mingdaln Customer Service: mingdaln@163.com

Your Refund Will Be Processed Automatically As Soon As Your Order Has Been Canceled Or We Have Received The Returned Product.
You Will Receive Your Refund Within 3 To 15 Working Days, Depending On The Payment Method And The Processing Time Of The Designated Bank.

Your Return Application Will Be Rejected By Mingdaln If:
1. The Return Is Requested Beyond 7 Days From The Date Of Receipt;
2. All Accessory Items, Giveaways, The User Manual, Or Original Packaging Included With Your Purchase Is Missing Or Damaged With Your Return;
3. Valid Receipt Or Proof-Of-Purchase Cannot Be Provided, Or Is Counterfeited Or Altered In Any Way;
4. Product Defects Or Damage Is Caused By Any Alterations, Spillage Of Liquid, Sand, Oil, Etc., Improper Installation, Or Use Not In Accordance With The User Manual;
5. Product Defects Or Damage Is Caused By Accident (Including Without Limitation Collision, Fire, Flood, Earthquake, Traffic Accidents);
6. The Returned Product Is Not Sent Out Within 7 Days Of Return Service Confirmation With Mingdaln Customer Service;
7. The Returned Product Was Not Sent Out In Accordance With The Requirements From Mingdaln Customer Service, The Package Was Not Returned To The Address Specified By Our Customer Service, And The Customer Needed To Contact The Carrier To Re-Deliver The Package To Our Delivery Address.;
8. Other Scenarios Do Not Meet The Conditions Under This Return Policy.